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Terms & Conditions

Last updated: June 2026

Welcome to Dodo Baby. These Terms & Conditions govern your use of our website, products and services. By accessing or purchasing from dodobaby.in, you agree to these terms. Please read them carefully before using our website.

At Dodo Baby, we believe parenting should feel simpler, safer and more transparent — including the policies you agree to.

1. General Information

This website is operated by Dodo Baby. Throughout the site, the terms we, us and our refer to Dodo Baby.

By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms & Conditions, including additional policies referenced here.

If you do not agree to all the terms stated here, you may not access the website or use any services.

We reserve the right to update, change or replace any part of these Terms & Conditions at any time by posting updates on this page. Your continued use of the website following any changes constitutes acceptance of those changes.

2. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental or guardian supervision
  • The information you provide is accurate and complete
  • You will not use our products or website for any illegal or unauthorised purpose
  • You will not violate any laws applicable in your jurisdiction while using our services

3. Products & Availability

We make every effort to display our products, colours, descriptions and pricing accurately. However:

  • Product colours may appear slightly different depending on your device screen
  • We reserve the right to modify or discontinue products at any time without prior notice
  • Certain products may be available exclusively online
  • Product availability is subject to stock

We reserve the right to limit sales of our products to any person, region or jurisdiction on a case-by-case basis.

4. Pricing & Payments

All prices listed on dodobaby.in are in INR and inclusive of applicable GST unless stated otherwise.

We reserve the right to change pricing at any time without prior notice.

Accepted payment methods include:

  • UPI
  • Credit & Debit Cards
  • Net Banking
  • Wallets
  • EMI options
  • Cash on Delivery (where applicable)

All payments are processed through secure, PCI-compliant payment gateways. We do not store your card or banking details.

In the event of a payment failure, the order will only be confirmed after successful payment authorisation.

5. Order Acceptance & Cancellation

Once you place an order, you will receive an order confirmation via email or WhatsApp. This does not signify final acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased per order or customer
  • Cancel orders suspected to be fraudulent or unauthorised

Cancellation by Customer

  • Orders can be cancelled before dispatch for a full refund
  • Once dispatched, cancellation will follow our Returns & Refund Policy

For cancellations contact

hello@dodobaby.in
+91 95300 00425

6. Shipping & Delivery

We aim to dispatch all orders within the timelines mentioned in our Shipping Policy. However, delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Operational disruptions

Dodo Baby is not liable for delays caused by third-party logistics providers.

Risk of loss and ownership of products passes to you upon successful delivery.

7. Returns, Refunds & Replacements

Our Returns & Refund Policy governs all returns, refunds and replacements.

Certain hygiene products including feeding bottles, nipples and teethers are non-returnable once opened due to baby safety and hygiene standards.

Refunds are processed only after returned products pass quality inspection.

We reserve the right to reject returns that:

  • Are used or damaged
  • Are missing original packaging
  • Do not meet eligibility criteria

8. Product Safety & Usage

All Dodo Baby products are designed for use under adult supervision.

You agree:

  • To use products only as intended
  • To inspect products regularly for signs of wear or damage
  • To discontinue use immediately if damage is noticed
  • To follow all care, cleaning and sterilisation instructions

Dodo Baby shall not be held responsible for misuse, improper handling or failure to follow product instructions.

9. Intellectual Property

All content on this website including:

  • Logos
  • Brand assets
  • Product images
  • Graphics
  • Text
  • Website design
  • Videos
  • Packaging concepts

is the exclusive property of Dodo Baby and protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, modify or commercially exploit any content without prior written permission from Dodo Baby.

10. User Content & Reviews

If you submit reviews, feedback, testimonials, photos or other content to Dodo Baby, you grant us the right to:

  • Use
  • Reproduce
  • Edit
  • Publish
  • Display

such content across our website, social media and marketing materials without compensation.

You agree not to post:

  • False or misleading information
  • Offensive, abusive or unlawful content
  • Content that infringes third-party rights

We reserve the right to remove content at our discretion.

11. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

We are committed to protecting your data and maintaining transparency about how your information is used.

12. Third-Party Services & Links

Our website may contain links to third-party services including:

  • Payment gateways
  • Courier tracking pages
  • Social media platforms

We are not responsible for the content, policies or practices of these third-party services.

Use of third-party websites is at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, Dodo Baby shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits or data
  • Delays in delivery
  • Product misuse
  • Allergic reactions arising from improper use
  • Website interruptions or technical issues

Our total liability shall not exceed the amount paid by you for the purchased product.

14. Indemnification

You agree to indemnify and hold harmless Dodo Baby, its owners, employees, affiliates and partners from any claims, liabilities, damages or expenses arising from:

  • Your violation of these Terms
  • Your misuse of the website or products
  • Your breach of any law or third-party rights

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.

16. Force Majeure

Dodo Baby shall not be held liable for delays or failure in performance caused by events beyond reasonable control including:

  • Natural disasters
  • Pandemics
  • Government restrictions
  • Strikes
  • Internet failures
  • Logistics disruptions

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

hello@dodobaby.in
+91 95300 00425
Mon-Sat, 10:00 AM - 6:00 PM

Registered Address:
S-16, Sector-5, Zone-52, VT Road, Shipra Path, Mansarovar, Jaipur, Rajasthan — 302020

2026 Dodo Baby. All rights reserved.